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Delivery Information

Order Process 

When an order is received, our operatives will pick out the furniture and check it over before it is prepared for collection by our specialist furniture couriers which usually takes a maximum of 5 to 7 Working days. From there it is collected by the courier service which will aim to deliver your furniture to you within 5 to 10 Working days of the warehouse dispatch date. 

Please note that to avoid delays in receiving your items. It is essential that you leave a valid contact telephone number & correct address with full postcode when placing your order or creating your account. The reason for this is that our courier service will contact you directly via telephone to arrange a convenient delivery time.  

Delivery Service 

Please note that our delivery is "doorstep only". Our couriers are not insured to bring furniture into your home and will refuse is asked. Please ensure you have necessary help to move and position your new furniture.

Free Delivery Exclusions 

Please be advised certain areas in UK will incur a £25 delivery surcharge; TR, PL, TQ, EX, NP, CF, SA, LD, SY, LL, NE, DH, DD, G, FK, KY, EH, ML, KA, DG, TD, CA, NE, SR, DH, DL, TS, LD , LA postcodes.

 

We do not deliver to the following postcode areas: LL24-LL78, SA16-SA73, IV, KW, AB, FK, HS, PA, PH, ZE. 

Delivery Surcharge Zone Map

Click map to enlarge:

Delivery Tips 

To ensure a smooth and problem-free delivery for your new furniture, please take a few minutes to read our simple tips!

  • Please ensure there is easy and clear access for a large van, or in some cases a smaller lorry, to the property. If you are in a gated area, that someone can provide access on delivery day
  • Please make sure the route from where the van will park to your house or flat is accessible. Any obstacles that will hamper access are moved or that the drivers are pre-warned
  • Please check packaging for any obvious signs of damage - If there is any damage, and it is possible, unbox the item, check for any actual damage or please mark this clearly on the delivery note
  • There MUST be someone over the age of 16 to accept delivery. Our couriers can refuse to leave items if this isn't the case.