Beneath you can find answers to the most frequently asked questions by our customers. These include inquiries about our products, delivery service and payment methods to mention a few. If your inquiry cannot be answered with one of the topics below, please use our Contact Form and we will get back to you as soon as we can.
Most major credit and debit cards, including Visa, Mastercard, Maestro, Electron and PayPal are accepted online.
The vast majority of our furniture comes ready assembled. However units such as wardrobes & beds will require assembly. The product page will always state if a unit needs assembly.
The majority of our furniture have been designed to come ready assembled. Certain items, such as beds or dining tables, require very little assembly as when fully assembled they are unlikely to fit through the door of your house. This also guards larger products against any damage during delivery.
Yes some of our ranges do contain MDF, any unit that has Veneer specified as being used on the unit will contain MDF inbetween the Oak Veneer.
We work hard to make sure the timbers used in all our furniture stays consistent between ranges. As long as the same type of kind wood is purchased, there will be tiny difference in the finish from range to range. However, wood does have its own characteristics so there may be some natural variation.
When you place an order, you will receive a confirmation email. You will receive a second email stating that your order has been dispatched and in this email, you will receive an estimated delivery date for the entire order.
Typical Delivery Times
Small items: 5 - 10 Working Days
Large Items: 10 - 20 Working Days
Painted Items: 15 - 20 Working Days
At the moment we are unable to deliver outside mainland UK. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Isle of Wight are not possible at this time.
A refund will be issued via the original payment method. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.
For enquiries relating to return or refund, please use our Contact Us page. Completing the contact us form will ensure we receive all the necessary information to resolve the matter as quickly and efficiently as possible.
If you are unhappy with any aspect of the service you receive, please contact us immediately via our Contact Us page and a member of our team will contact you.
When an order is received, our operatives will pick out the furniture and check it over before it is prepared for collection by our specialist furniture couriers which usually takes a maximum of 10 to 15 Working days. From there it is collected by the courier service which will aim to deliver your furniture to you within 5 Working days of the warehouse dispatch date.
Please note that to avoid delays in receiving your items. It is essential that you leave a valid contact telephone number & correct address with full postcode when placing your order. The reason for this is that our courier service will contact you directly via telephone to arrange a convenient delivery time.
Please note that our delivery is "doorstep only". Our couriers are not insured to bring furniture into a room of choice and may refuse if asked. Please ensure you have the necessary help to move and position your new furniture.
We do not deliver to the following postcode areas: LL24-LL78, SA16-SA73, IV, KW, AB, FK, HS, PA, PH, ZE.
To ensure a smooth and problem-free delivery for your new furniture, please take a few minutes to read our simple tips!