This unit finishes my room off perfectly ! It does need anchoring to the wall as the unit falls forward when opening door, all parts included to do this. Incredible value for money .. great communication from the company.
I can't fault any part of the process. This items was out of stock for many weeks so I asked to be emailed when it became available. I received the email, placed the order and my furniture was delivered in the timescale promised with the delivery driver texting me to let me know when his expected ETA was. I am delighted with the purchase. I have to admit I was nearly put off ordering having read some disappointing reviews. Because it fitted the bill of what I wanted I took a leap of faith. It has paid off 100% and I would definitly considering ordering again.
Hey Chris, Thanks for the great review! It seems that you accidentally selected 1 out of 5 stars. Nevertheless, we appreciate the great feedback.
Waited over a month for delivery, first delivery just didn’t show up despite my calling and getting confirmation on delivery day. Second delivery didn’t come as the wrong item was packed. Discount was offered when prompted, however after second failed delivery I cancelled for refund.
I really love this corner cabinet. It’s solid and fits perfectly into an awkward corner. I just found the experience frustrating. The first delivery date was missed due delivery van problems. Fair enough but I then had to constantly chase for a revised date, tracking information and to get someone to call me back. I don’t think the customer service office has the correct set up really. Maybe understaffed. 5 star product, 3 star service so I settled on 4.
Love my corner unit. Really good quality and came already constructed. Delivery driver was helpful and friendly. Did email the office a couple of times and the responses were slow and not extremely helpful. Like other people have said, the products are great but the customer service not the best. I would buy again.
When an order is received, our operatives will pick out the furniture and check it over before it is prepared for collection by our specialist furniture couriers which usually takes a maximum of 10 to 15 Working days. From there it is collected by the courier service which will aim to deliver your furniture to you within 5 Working days of the warehouse dispatch date.
Please note that to avoid delays in receiving your items. It is essential that you leave a valid contact telephone number & correct address with full postcode when placing your order. The reason for this is that our courier service will contact you directly via telephone to arrange a convenient delivery time.
Please note that our delivery is "doorstep only". Our couriers are not insured to bring furniture into a room of choice and may refuse if asked. Please ensure you have the necessary help to move and position your new furniture.
We do not deliver to the following postcode areas: LL24-LL78, SA16-SA73, IV, KW, AB, FK, HS, PA, PH, ZE.
To ensure a smooth and problem-free delivery for your new furniture, please take a few minutes to read our simple tips!