Great customer service. Received incorrect size unit first time (otherwise would have rated 10/10). We had been searching for a good quality Oak TV unit to fit into an alcove and hide unsightly cables for months. Though this one was a little too wide and low, it was just what we wanted. When unit arrived, it was well packaged and looked well made. We did have to cut a little off the shelf to fit it into the alcove and decided to cut off the legs also (thankfully my partner is good at DIY ) so that it would sit ontop of skirting. Now that it has been customised to fit perfectly, it looks fabulous, stylish, good quality and we love it :-)