We ordered two bedside lamp tables easily on web site and had good communication about delivery. The goods arrived on time but unfortunately both had damage. This was reported to Oak Village via sales and photos sent. Pick up of faulty goods and replacement were arranged within a couple of weeks despite this being over Christmas and New Year. The replacement tables are both well made and painted. We are very pleased with the bedside tables which we think were good value for money. We were pleased with how Oak Village dealt with our problem. We would look at them again as a source of oak furniture.
Bit of wait however that’s expected nowadays. Product ( bed side table) is wonderful- just as we wanted and couldn’t find it anywhere else!. Thank you.
When an order is received, our operatives will pick out the furniture and check it over before it is prepared for collection by our specialist furniture couriers which usually takes a maximum of 10 to 15 Working days. From there it is collected by the courier service which will aim to deliver your furniture to you within 5 Working days of the warehouse dispatch date.
Please note that to avoid delays in receiving your items. It is essential that you leave a valid contact telephone number & correct address with full postcode when placing your order. The reason for this is that our courier service will contact you directly via telephone to arrange a convenient delivery time.
Please note that our delivery is "doorstep only". Our couriers are not insured to bring furniture into a room of choice and may refuse if asked. Please ensure you have the necessary help to move and position your new furniture.
We do not deliver to the following postcode areas: LL24-LL78, SA16-SA73, IV, KW, AB, FK, HS, PA, PH, ZE.
To ensure a smooth and problem-free delivery for your new furniture, please take a few minutes to read our simple tips!